DescriptionAt Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it.Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a mission to make beauty accessible to all.
Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.
Be a part of a team transforming lives and supporting dreams every day!RequirementsDuties & Responsibilities:
Assists in managing the day-to-day workflow, operations, and team performance for clinical and administrative roles
Assists in addressing routine and complex questions from patients under the guidance of the Clinical Administrator and/or Director, Operations
Immediately escalates all pertinent and/or emergency situations to the Clinical Administrator and Director Operations
Troubleshoots with team on removing barriers and collaborates with Clinical Administrator and Director of Operations identify solutions that enables the clinical team to perform at required levels
Provides professional, well-organized, and proficient communications/instructions to all team members
Champions the efforts made by the Clinical Administrator with respect to workplace changes, to enforcing user adoption of systems, policies, procedures, and productivity standards
Partners with the Clinical Administrator in creating and assigning appropriate work schedules ensuring adequate staffing and employee retention
Assists Clinical Administrator in maintaining clinic services, monitoring staff functions, organizing patient operations and procedures
Assists Clinical Manager in identifying improvement needs with respect to workplace efficiency and putting immediate plans into action as appropriate
Escalates developing and/or emergency situations to Clinical Administrator and Director, Operations
Ensure compliance with Mia Aesthetics’ policy and procedures as related to internal controls
Keeps the Clinical Administrator informed by reviewing and summarizing information, identifying trends, and reporting issues to the Clinical Administrator and Director, Operations in a timely fashion
Takes timely and appropriate steps to coach, retrain and/or performance manage team members aligned to performance expectations
Education And Experience
Bachelor’s degree in Business Management or related field preferred
2+ Years’ experience in a people management role with direct reports in a clinic setting
HIPPA, OSHA and BLS certifications preferred
Bilingual in English and Spanish preferred
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Research, Analyst, and Information Technology
Industries
Hospitals and Health Care
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