Why is my Spectrum service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 270,726 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 25: Problems at Spectrum
Spectrum is having issues since 07:20 AM EST. Are you also affected? Leave a message in the comments section!
Will Spectrum compensate me for the outage?
Spectrum outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map
The most recent Spectrum outage reports came from the following cities:Pflugerville, Victorville, Racine, Chicago, Charlotte, Queens, Roseville, Westland, Dothan, Reno, Spring Hill, Redding, Green Bay, Wisconsin Rapids and Sacramento.
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| City | Problem Type | Report Time |
|---|---|---|
 Ravenna | Total Blackout | |
| St. Louis | Wi-fi | |
| Allen | Wi-fi | |
| Detroit | Wi-fi | |
| Farmington Hills | Wi-fi | |
| Reno | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- mainedulla_oblongata (@jhh3412) reported
@Ask_Spectrum maybe uhhhhh put an option to cancel your plan in your app at all? It’s nowhere to be seen and every option is vague enough to sound like it’ll take me there but never does. Very bad app service.
- Midwest Freedom Press (@FreedomMidwest1) reported
Its a shame @Ask_Spectrum @GetSpectrum doesn't treat existing customers well anymore. My new neighbor pays 40% of what I do, locked in for 2 years.@FrontierCorp putting in fiber blocks away, can't be fast enough.
- LAGr CaseyVee (@LAGr_Vee) reported fromEndicott, New York
@GetSpectrum y’all suck so ******* bad it’s not even funny
- Sam Choi - Korean Christian Seminary Student (@seminary2018) reported
@Ask_Spectrum Spectrum internet service has been non-functional since 1:50 pm Pacific Standard Time on Sunday, November 27, 2022..... When will service be restored?
- Marnelle 🤳🏾💋 (@Itsmarnie_) reported
@Ask_Spectrum @GetSpectrum since y’all pick and choose when my service works can I also pick and choose when I pay the bill?
- Hunter Estes (@HunterEstes1) reported
@GetSpectrum @Ask_Spectrum STAY AWAY FROM THIS COMPANY. INTERNET IS OUT 4-5 TIMES A WEEK. WI-FI WAS OUT FOR 12 HOURS YESTERDAY. WHAT DO YA KNOW IT JUST WENT OUT AGAIN. I would rather get kicked in my nuts continuously than use this **** of a company
- Eli Kelly (@EcKelly000) reported
@Ask_Spectrum my internet is completely out rn are y’all having issues or what is going on?
- Pavan Patel (@PavanPatel_WGI) reported
I literally hate @GetSpectrum @SpectrumSN everything Spectrum. Could not watch my @UNC_Basketball squad finish a historical 4 OT game. And now Alabama won, so not happy spectrum customer!
- justAGirl2021 (@Girl2021A) reported
@POTUS Hear that @GetSpectrum ?! Better price and service. Stop screwing over the #elderly with your insane price increases to people that can’t or won’t switch to a new company. #aarp #elderlyabuse
- Dylan thooo (@dylhoops) reported
@GetSpectrum when I move and I don’t have to use your internet anymore, I hope I never even hear the name spectrum again, y’all suck
- Dylan thooo (@dylhoops) reported
@Ask_Spectrum For what tho, y’all never do anything you put band aids on things instead of ever fixing it, the worst most inconsistent internet service of all time
- Melissa (@missy2364) reported
@Ask_Spectrum App not working on Roku and your customer service person likes to hang up on people. App having me sign in again then doesn’t recognize my account.
- Crypto Knife (@ChrisHa91689573) reported
@GetSpectrum @Ask_Spectrum Spectrum is By Far the Worst company I have ever used or spoke with! Steer Clear #terribleservice #terriblecompany #byebye
- Nick "Raven” Posada (@RadRaven937) reported
@GetSpectrum can you please fix your ******* internet. I constantly have issues with it. It’s honestly a joke at this point.
- Mollie (@MollieK) reported
@Ask_Spectrum Hello, my app is not working…. again. Is there an outage in 45331 zip code? It made me sign in but saying I’m unknown.
- Kat Friedrich (@katsciwriter) reported
@Ask_Spectrum Is there a Spectrum mobile data outage today in Madison, WI? Tech support said I have to get a new SIM card or do a factory reset. I am skeptical of this.
- Donald Mahan (@Dboy40mMahan) reported
@Ask_Spectrum not asking y'all ****. You fail all the time. Gfys.
- B_Smith (@B_Smith) reported
@GetSpectrum This Amber Alert has been blasting for fifteen god damn minutes. Resetting the box doesn’t even fix it. So cool to be paying for TV you can’t watch.
- vm ❊ (@tentwentysixpm) reported fromLos Angeles, California
hey you *****, are you just not working or what? @Ask_Spectrum @GetSpectrum
- TopDawg 🐶 (@LoopstarSmiley) reported
I’m done with your service it’s terrible @GetSpectrum
- JW Tono (@TonoJw) reported
@GetSpectrum One can NOT use 'DM' while on the web app.Why would I use the twitter app while it is a personal data sucker, as bad as google.They NEVER asked, and they NEVER paid. What crooks!
- Chachi T 🥰 (Digital Design Artist) (@queen_chachi_) reported
I hate @GetSpectrum worst provider ever. Bring time Warner back
- SeiReiJoku (@SeiReiJoku) reported
@Ask_Spectrum Can I get some kind of explanation as to when my internet service is going to stop cutting out this morning. I’m in the middle of working.
- Avery (@capturethe808) reported
@Ask_Spectrum so I don’t have internet because there is something wrong with YOUR EQUIPEMEMT that YOU GAVE ME. So how am I suppose to work from home? Why am I paying a full month of service when the service is NOT AVAILABLE?
- Austin Mitchum (@Thedumbnano) reported
@GetSpectrum what is up with your Internet service constantly having outages in my area every month at the same time of the month
- Ms. Faith (@Fayfaymof0) reported
I want to get rid of @GetSpectrum soooo badly. Coming from @Xfinity in ATL, I hate everybody. I ain’t never had to upgrade internet and call these people so many times. Ugh
- Avery (@capturethe808) reported
@Ask_Spectrum NO. I already have an appointment set up in 3 days because apparently y’all “super” busy. What am I suppose to tell my job? You gonna fix my bill for this?
- TampaBay-Tai (@TampaBayTai) reported
@GetSpectrum I've been loyal to @VerizonSupport since the Altel days. The recent Spectrum offer is a great one. Will it be worth my time to switch over the 7 lines on my account? Verizon gives me every reason to leave but changing service will be costly & time consuming.
- T (@Tluv1951) reported
Yeah @Ask_Spectrum y’all are officially trash ain’t no way service should be out like this as high as y’all are for hours at that smh
- Doug Alston (@alston31) reported
@GetSpectrum and you can’t even get a new box. And we pay a lot of money so subpar service, and we can’t even get a technician out here to fix a problem
